The eight areas I own at work — M365, Intune, identity, collaboration, assets, security, and the docs holding it together. No theory.
Microsoft 365, Outlook, Microsoft Teams, Active Directory
Keeping M365 accounts, Outlook, and Teams running for the people who depend on them. Provisioning, licenses, groups and identity-first troubleshooting at UNDP.
📈 Consistent provisioning checklist · Identity-first troubleshooting · Outlook/Teams access support
Microsoft Intune, Device Configuration, Mobile Device Support, OS Deployment
Enrolling devices, applying policies, and keeping endpoints compliant without making users fight the tools. Enrollment, baselines, compliance and OS deployment.
📈 Enrollment + configuration profiles · Compliance monitoring · OS deployment & app support
Active Directory, Windows Server 2019, Windows Server 2008 R2, User and Group Administration
User accounts, groups, and access across Windows Server 2008 R2 and 2019. Joiner, mover and leaver discipline with regular reviews. No ghost accounts.
📈 Account & group management · Access reviews · No ghost accounts
Active Directory, Microsoft 365, Microsoft Intune
Getting new people set up right, and making sure leavers leave no access behind. Same checklist across AD, Microsoft 365 and Intune, every time.
📈 Standardised checklists · Same-day access revocation · Access reviews, no ghost accounts
Asset Management, Procurement Support, Vendor Coordination
Knowing what equipment exists, where it is, and when it needs replacing. Inventory, vendor coordination and procurement input at UNDP.
📈 Inventory tracking · Vendor coordination · Procurement technical input
Microsoft Teams, Zoom, Virtual Collaboration
Helping people get through Teams and Zoom meetings without losing half the call to tech problems. Hybrid setup, troubleshooting and how-to guides.
📈 Teams & Zoom troubleshooting · Hybrid session setup · How-to guides for repeat issues
Endpoint Protection, Vulnerability Remediation, Backup Checks, Access Control
Patches, protection, backups: the routine security work that keeps issues small. Patching, endpoint reviews, vulnerability fixes and backup checks.
📈 Patch management rhythm · Endpoint protection reviews · Backup verification
Documentation, Knowledge Articles, ICT Operations
Writing down fixes and procedures so the next person never starts from zero. Troubleshooting guides, checklists and knowledge base entries, same-day.
📈 Troubleshooting guides · Same-day write-ups · Knowledge base entries