Projects on Madhusudan Upadhyay — ICT Support Executive | Microsoft 365 & Endpoint Management

Microsoft 365 Administration

Wed, 01 Jan 2025 00:00:00 +0000

The Work

Microsoft 365 sits at the center of how my organizations communicate and collaborate. I handle the account side of things - creating users with the right licenses, managing group memberships, making sure Outlook and Teams access actually lines up with what people need. I also tie everything back to Active Directory so identity stays consistent across both systems.

Microsoft Intune Management

Wed, 01 Jan 2025 00:00:00 +0000

The Work

I manage devices from the moment they’re assigned to someone until they’re decommissioned. That means enrollment, baseline configuration, ongoing compliance monitoring, and cleanup when the device goes back into inventory. I push configuration profiles, monitor for compliance drift, support both mobile and standard endpoints, and help with OS deployment when new machines arrive.

Active Directory Administration

Wed, 01 Jan 2025 00:00:00 +0000

The Work

I manage user accounts and groups across Active Directory on Windows Server 2008 R2 and 2019. These are the central identity systems feeding access to both network resources and Microsoft services. When someone joins, I create their account and set up the right group memberships. When they change roles, their access shifts with them. When they leave, I make sure everything gets revoked cleanly - no ghost accounts, no leftover permissions.

User Onboarding & Offboarding

Wed, 01 Jan 2025 00:00:00 +0000

The Work

When someone joins, they need an account, the right access, a configured device, and to actually understand how to use it all. I create Active Directory accounts, set up Microsoft 365 access and group memberships, assign hardware, and enroll devices in Intune. I follow the same checklist every time. No shortcuts, no skipped steps.

ICT Asset Lifecycle Management

Wed, 01 Jan 2025 00:00:00 +0000

The Work

Someone has to know what equipment exists, where it lives, and when it needs replacing. I maintain the inventory for laptops, peripherals, and the kit that keeps an organization running. I coordinate with vendors on orders and deliveries, follow up when something goes missing, and provide technical input when procurement needs to make budget decisions.

Virtual Collaboration Support

Wed, 01 Jan 2025 00:00:00 +0000

The Work

Meetings run on Teams and Zoom now, especially when people can’t gather in person. I help make sure those meetings actually happen without tech becoming the main conversation. That means supporting Teams and Zoom for both regular meetings and larger virtual events, troubleshooting audio and video issues when they pop up, helping with setup for hybrid sessions, and guiding people who aren’t comfortable with the tools yet.

Security Compliance Activities

Wed, 01 Jan 2025 00:00:00 +0000

The Work

Security isn’t separated into a different department in my environments. It’s woven into the regular maintenance cycle. I track and apply patches, review endpoint protection status on devices and servers, follow up on flagged vulnerabilities, and verify that backups actually work. I also handle access control tasks as they come up, making sure people only have access to what they genuinely need.

Technical Documentation

Wed, 01 Jan 2025 00:00:00 +0000

The Work

The same incident shouldn’t require rediscovery every shift. When I solve something worth remembering, I write it down. That might be a quick troubleshooting guide, a configuration procedure, or a note about why we do things a certain way. The goal is simple: the next person on support gets a head start instead of a blank page.